"The enemy of my enemy is my friend" - Winston Churchill
As devasting as the pandemic has been, Copa Health never closed its doors nor laid off a single employee. The pandemic unexpectantly forced us to pivot and embrace telehealth. With a newly developed telehealth strategy in hand, Copa was able to remove the artificial barriers that have traditionally challenged the delivery of our person-centered approach to integrated complex care services.
Copa Health is a non-profit with 1300 employees focused on integrated health services and delivering complex care needs for individuals with behavioral, intellectual, and developmental disabilities and challenges. We provide service to 14,000+ members in the State of Arizona and inspire health, hope, and happiness by delivering world-class solutions to individuals, families, and communities.
On March 9, 2020, exactly one week before the COVID-19 shutdown in Arizona, Copa pivoted and implemented a telehealth solution in record time, less than two weeks. We equipped our staff, developed workflows, rolled out HIPAA compliant policies, integrated with our EHR, and went live at all our integrated clinics on April 1, 2020. By the end of June 2020, our Primary Care Providers, Behavioral Health Medical Providers, and Counselors completed thousands of encounters that would not have been possible without telehealth.